CENTRE GUIDE

Customer Services

 

SECURITY

The customer service team is here to help you. If you have any queries, do ask any one of them for assistance.

 

Public Telephones

There are public payphones by Woolworths.

 

'Kiddy Cabs'

kiddySmall children aged 18m–5 years are able to take advantage of this unique opportunity. ‘Kiddy Cabs’ are specially adapted cars which are pushed, becoming pushchairs, while the child gets great fun from steering a toy car around the centre. The cost of this treat is £2 per hour. You can even swap your current pushchair for a ‘Kiddy Cab’ – your pushchair can be parked safely, while hiring out a ‘Kiddy Cab’. ‘Kiddy Cabs’ are situated next to the customer information desk.

 

Customer information desk

Situated in Thackery Mall, you will find our desk staffed by a customer service representative who will be happy to help with any of your shopping centre queries. You can hire ‘Kiddy Cabs’ from the desk and also purchase National Lottery tickets.

 

Shopmobility

Shopmobility, run by Fareham Community Action, is located in Osborn Road multistorey car park. ‘Scooters’, electric wheelchairs and manual wheelchairs can be hired for shopping visits. Shopmobility, part funded by Fareham Borough Council, is also a carers and disability information centre, open Monday–Saturday, 9am–4.30pm (call 01329 282929). Manual wheelchairs are available outside of Shopmobility's hours from the shopping centre’s management suite. There are fully accessible toilet facilities, for those with disabilities, at Shopmobility and in the north customer toilet complex (opposite Shopmobility). For more information about Shopmobility: www.farehamaction.org.uk.

 

Toilets

These are located in the north complex, just past New Look, opposite Shopmobility. There are ladies and gents’ toilets, as well as fully accessible toilet facilities, for those with disabilities. The facilities now include a personal weight machine and kiddy ride.

 

Baby changing facilities

Located in the main toilet complex, just past New Look, opposite Shopmobility, this communal facility (for mum/dad and baby) offers a large baby-changing area and a separate toilet. A discreet area for breast-feeding has been introduced.